Shipping Policy

General shipping inquiries

  • Orders are processed Monday–Friday, excluding public holidays Check your shipping email for your tracking information.

    Our current processing time for all orders is 2–8 business days (1-3 days with expedited shipping). Orders will ship only after they have been processed. 

    Shipping prices and delivery times are displayed at checkout. Buyers are responsible for local duties, taxes, and advancement fees at delivery in countries where applicable.

    For more inquiries, do email us at info@oceannapkins.com, or submit a contact form. We are very happy to help!

 

Shipping rates and duration
  • Orders are processed Monday–Friday, excluding public holidays. We only provide express shipping to our customers locally and internationally.
  • Local Singapore shipping rates:
  • International shipping rates:

 

Shipping restrictions

  • Due to restrictions from our financial partners, REVOLVE does not ship to the following countries: Belarus, Burma, Congo, Cote d'Ivoire, Crimea, Cuba, Iran, Iraq, Liberia, Libya, North Korea, Somalia, Sudan/South Sudan, Syrian Arab Republic, Yemen, Zimbabwe

 

Do you offer free shipping?
  • We currently offer FREE local shipping to Singapore, and FREE express international shipping if your order reaches 200 USD (after discounts)

 

Do you refund shipping fees?
  • Shipping and handling costs are non-refundable. This applies to undelivered or refused shipments, missing, and stolen shipments. Should you return an item purchased from us for store credit, you will only be credited for the price of the products. 

 

Do you ship internationally?
  • Yes! We ship internationally. However, the shipping rate depends on the area, and some remote location will require additional fees due to the distance and the lack of shipping dispatch centers. You will see a more detailed representation of the shipping costs upon checkout. As of the moment, we also do not deliver to PO boxes. If your order is addressed to a PO Box, it will be delayed as we will have to contact you for a house address

 

How do I know if my order has been shipped?
  • Once you place an order, you will automatically receive an order confirmation e-mail. Once your order has been processed and is ready to be shipped out from our warehouse, you will receive another email with shipping information. 
  • For Express international shipments, tracking details should immediately be up within 24 hours of receiving the shipping e-mail. For orders shipped via Standard Postal Mail, it may take up to a week for tracking to be updated.

 

How do I track my order?
  • Once you have received your shipping confirmation e-mail containing the details of your package, as well as its waybill tracking number, kingly visit the tracking website given in your email for updates. Simply enter your waybill tracking ID in the field. Please allow for 24 hours after you have received the shipping confirmation e-mail for the status to be updated. 
  • Note: If your order was shipped through postal mail, you will still be able to track your order, but it may take up to a week for the status to be updated.

 

How long does shipping take?
  • Our express international shipping via our shipping partners usually takes 4-5 days after processing. If your order was shipped through Standard Postal Mail, it could take 10-20 business days. Please allow 1-2 days for us to process your order before we're able to ship it out.
  • Note: Business days do not include weekends and holidays in Singapore

 

How much does shipping costs?
  • For accurate shipping costs, you may view our shipping rates for your location at the checkout.

 

I need a different shipping address from the billing address.
  • Kindly proceed with the transaction and then message us after receiving your confirmation email. We will happily make edits to the location of your order.
  • Note: Please ensure to message us within 24 hours before your order is shipped out. Any changes after this time might incur additional charges. Furthermore, if the new address is substantially farther from the billing address or it is remote, we will have to charge you additional. As proof, we will forward you the invoice sent to us. 

 

I placed an order, but I never received a confirmation email.
    • You should have received a confirmation e-mail instantly after placing an order. a shipping e-mail should also follow as soon as we finish processing your order. If you did not receive an email from OceanNapkins Swim at all within a few hours of placing your order, please check your Spam folder. It is also possible that you entered the wrong e-mail address or it was misspelled when you checked out.
    • If you think you gave us the wrong e-mail address, please do e-mail us at info@oceannapkins.com to have the necessary information sent to your correct e-mail address. 

 

I won't be home during the delivery time. Do you need my signature?
  • All international shipments require a signature for delivery unless waived by the customer. If you wish to request delivery without signature, kindly contact FEDEX directly to opt out of signature release. Opting out of signature release means that you accept full responsibility for any loss or damage to your order. OceanNapkins will not replace or reimburse any loss or damages in such cases.

 

My order tracking says it's delivered, but I never received it.
  • We know how important your order is! This is the very reason why OceanNapkins provides tracking information. If the tracking information states that your items have been delivered, but you have not received them, please check around your neighbourhood in case another home received it by mistake. Speak with family, roommates, etc. in the event they received it on your behalf. The package may also have been left with property managers or an apartment office. 
  • If you are still unable to locate your package, you must contact the shipping carrier to discuss the issue and file a claim with them. 
  • Please contact our support at oceannapkins@gmail.com in case you have further issues with the delivery of your order, and we'll do our best to resolve your issue. However, OceanNapkins is not responsible for packages whose signature requirement was released. We are not responsible for lost or stolen packages if delivery has been confirmed through the order tracker.

 

My package was returned or held. Help!
  • Cases like these usually happen in the event of an invalid/ incorrect address or when additional fees must be paid. Shipping company will notify you enough times and will give you ample time to respond to their messages. However, once they have declared that the package was rerouted, OceanNapkins is no longer responsible for the items or any fees that you may incur because of it. Kindly ensure that when you input your details, your shipping address and contact information are correct. 
  • OceanNapkins does not offer free shipping back to the customer in cases where delivery was unsuccessful due to the negligence of the buyer. 

 

Who pays for custom duties and taxes?
  • Customer is responsible for paying customs duties and taxes levied by the respective country involved in your shipment. OceanNapkins will not reimburse payments made for such. Customs policies vary from country to country and we can not anticipate this. If you are unsure of charges and whether you will be affected, please inquire with your local customs office first.
  • Please note, all international packages may be subject to duties and taxes. The limits for duty-free packages are established by your local customs authorities. Please check your local customs website for more information.

 

Why is shipping so expensive?
  • Your items are shipped directly from our warehouse in Singapore, where we are based. Because of the geographical distance, we have no choice but to offer shipping at the listed rates. Rest assured that we are continuously finding ways to reduce the costs you have to pay. 

 

Missing Orders

  • If you don't have your order yet, but it's marked as delivered by the carrier, here’s what we suggest:

    1. Double check the shipping address on your order—if it’s missing an apartment number or has a missing digit somewhere, your package was sent to the wrong address and you’ll need to check with the folks who live there or the carrier to get your order
    2. Check with your neighbor(s) to see if they may be holding it for you (it’s more common than you might expect!)
    3. Wait 2 days—it can take this long for a carrier to correct their mistake

    Ocean Napkins is not responsible for missing, stolen, lost or tampered packages.

    If you've already received the package but something is missing, do check our FAQ on Order Problem.

  

Order Status

  • We ship from Singapore

    Orders are processed Monday–Friday, excluding public holidays.

    Our current order processing time for all orders is 2–8 business days (1-3 days with expedited shipping). Orders will ship only after they have been processed. 

    Orders that have not shipped: If your order is still in process, it will show as "Unfulfilled" in the Orders section of "My Account". Once it ships, you'll get an email with the tracking details.

    Orders that have shipped: Use our order tracking to check your order status. Orders that are still processing will return this message: "There is no tracking information on your order at this time." Check the Orders section of "My Account" to confirm.

 

Order returned to us

  • If your order was returned back to us, reach out and we will help you track it down.